POLICIES & SUPPORT

  • At Noble Hardwoods, we are committed to ensuring that your order is processed and delivered as efficiently as possible. Below are our shipping options, processing times, and important information regarding deliveries.

    Shipping Methods & Processing

    Orders are processed Monday through Friday, excluding holidays. After placing an order, you will receive email updates with order status and tracking details.

    Processing Time:

    • Orders are fulfilled within 3-4 weeks from the order date.

    • Custom or made-to-order items will be crafted within 3-4 weeks and shipped within 3 business days of completion.

    Shipping Options:

    UPS Shipping:

    • UPS Ground: Delivery within 3-5 business days, depending on location.

    • UPS Select: Expedited delivery within 3 business days, depending on location.

    FedEx Freight Direct:(For larger orders or bulk deliveries)

    • Basic: Delivery to ground level (front or back door) or garage, no appointment needed (no signature required).

    • Basic by Appointment: Delivery to ground level or garage with an appointment (no signature required).

    • Standard: Delivery to the first ground-level room in a home or business with an appointment.

    • Premium: Includes two-person delivery, placement in the room of choice, and optional packaging removal (for homes or businesses, by appointment).

    Additional Shipping Information

    Cancellations

    • Orders cannot be canceled once they have been prepared for shipment.

    Shipping Restrictions

    • Hawaii & Alaska: We offer UPS Ground (3-5 business days) shipping to these locations. FedEx Freight services and express shipping are unavailable.

    • P.O. Boxes: We do not ship to P.O. Boxes.

    • APO/FPO/DPO Military Addresses: Shipping to military addresses is not available at this time.

    • International Shipping: We do not offer international shipping at this time.

    For any questions or concerns regarding your shipment, please contact us at noblehardwoodshq@gmail.com.

  • At Noble Hardwoods, we take great pride in the quality and craftsmanship of our products. If you are not completely satisfied with your purchase, we are happy to assist with returns under the guidelines below.

    ✔ Returns are accepted within 30 days of purchase, provided the item is:

    • Unused, in its original condition and packaging.

    • Accompanied by proof of purchase (receipt or order confirmation).

    ✔ Custom orders are final sale – Due to the personalized nature of custom-engraved or made-to-order boards, we cannot accept returns or exchanges on these items.

    ✔ Exchanges – If your item is eligible for return, you may exchange it for another product of equal or lesser value.

    ✔ Shipping costs are non-refundable – The original shipping fee will not be refunded, and the customer is responsible for return shipping costs.

    Return Process

    1. Request a Return Authorization:

      • Contact us at noblehardwoodshq@gmail.com to obtain a Return Merchandise Authorization (RMA) number before shipping your return. Returns sent without an RMA will not be processed.

    2. Prepare Your Return:

      • Securely package the item in its original packaging, ensuring all accessories and documentation are included.

    3. Shipping Your Return:

      • Customers are responsible for selecting their preferred return shipping method and covering the return shipping costs.

      • We strongly recommend using a trackable shipping service and providing the tracking number to noblehardwoodshq@gmail.com to ensure safe arrival.

      • Noble Hardwoods is not responsible for lost or damaged return shipments.

    4. Return Address:

      • Ship all returns to:
        Noble Hardwoods
        275 N. 700 E.
        American Fork, UT 84003

    Refunds

    • Once your return is received and inspected, we will notify you regarding its approval or rejection.

    • Original shipping charges are non-refundable.

    • If approved, the refund will be issued to the original payment method within 10 business days, though bank processing times may vary.

    • If your refund has not appeared after 10 business days, please check with your bank or credit card provider, as processing times may differ.

    Exchanges

    • We do not process direct exchanges at this time.

    • If you receive a damaged or incorrect item, please contact us at noblehardwoodshq@gmail.com within 30 days, and we will arrange for a replacement. In these cases, return shipping costs will be covered by Noble Hardwoods.

    Warranty Claims

    • If you experience an issue with your product after the 30-day return window but within our 1-year warranty period, please contact noblehardwoodshq@gmail.com for assistance with a warranty claim.

  • At Noble Hardwoods, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your information when you visit www.noblehardwoods.studio (the “Site”) and make a purchase.

    Personal Information We Collect

    When you visit our Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and certain cookies stored on your device. As you browse, we track pages viewed, referral sources, and how you interact with our Site. We refer to this as “Device Information.”

    We collect Device Information using:

    • Cookies: Small data files stored on your device, often with an anonymous identifier. Learn more about cookies and how to disable them at www.allaboutcookies.org.

    • Log Files: Record actions on the Site, including IP addresses, browser type, Internet service provider, referring/exit pages, and timestamps.

    • Web Beacons, Tags, and Pixels: Electronic files that track browsing behavior.

    When you make or attempt to make a purchase, we collect Order Information, including:

    • Name, billing address, shipping address, payment details, email, and phone number.

    When we refer to “Personal Information”, we mean both Device Information and Order Information.

    How We Use Your Personal Information

    We collect Order Information to:

    • Fulfill purchases (process payments, arrange shipping, provide invoices, and order confirmations).

    • Communicate with you regarding your order.

    • Screen for fraud or potential risk.

    • Send updates and promotions, when in line with your communication preferences.

    We use Device Information to:

    • Monitor and improve our Site experience.

    • Identify potential security risks.

    • Analyze Site performance and the success of marketing campaigns.

    Sharing Your Personal Information

    We share your information with trusted third-party services to enhance our business operations:

    We may also disclose your Personal Information to comply with legal requirements, respond to subpoenas, or protect our company’s rights.

    Behavioral Advertising

    We use your Personal Information to provide targeted advertising and marketing that we believe may interest you. To learn more about targeted advertising, visit the Network Advertising Initiative’s educational page:
    http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

    You can opt out of targeted advertising here:

    Additionally, you can opt out of some advertising services via the Digital Advertising Alliance opt-out portal:
    http://optout.aboutads.info/.

    Do Not Track Signals

    Our Site does not modify its data collection or usage based on “Do Not Track” browser settings.

    Your Rights

    If you are a European resident, you have the right to:

    • Access, correct, or delete any personal information we hold about you.

    • Request data portability and processing restrictions.

    If you wish to exercise these rights, please contact us at noblehardwoodshq@gmail.com.

    Additionally, if you are a European resident, we note that we process your data to fulfill contractual obligations (e.g., completing an order) or in pursuit of legitimate business interests. Your data may be transferred outside Europe, including to Canada and the United States.

    Data Retention

    We retain Order Information for our records unless you request its deletion.

    Policy Updates

    We may update this Privacy Policy periodically to reflect changes in business practices, legal requirements, or security measures. Changes will be posted on this page, and significant updates will be communicated via email or Site notifications.

    Contact Us

    For questions about this Privacy Policy, or to request data updates or removal, contact us at:

    noblehardwoodshq@gmail.com
    Noble Hardwoods, 275 N. 700 E., American Fork, UT 84003
    www.noblehardwoods.studio

  • This website is operated by Noble Hardwoods. Throughout the site, the terms “we,” “us,” and “our” refer to Noble Hardwoods. We provide this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

    By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service,” “Terms”), including any additional terms and policies referenced herein or available via hyperlink. These Terms apply to all users of the site, including but not limited to browsers, customers, merchants, vendors, and content contributors.

    Please read these Terms of Service carefully before using our website. By accessing or using any part of the site, you agree to these Terms. If you do not agree with all the terms and conditions, then you may not access the website or use any services.

    Any new features or tools added to the store will also be subject to these Terms of Service. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website after changes are posted constitutes acceptance of those changes.

    Our store is powered by Squarespace, which provides the e-commerce platform that allows us to sell our products and services. You can review Squarespace’s policies at https://www.squarespace.com/privacy

    1. Online Store Terms

    By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence or have given permission for any of your minor dependents to use this site.

    • You may not use our products for illegal or unauthorized purposes or violate any laws in your jurisdiction (including copyright laws).

    • You must not transmit worms, viruses, or harmful code that could impact our website.

    • A violation of any of these terms may result in an immediate termination of your access to our services.

    2. General Conditions

    • We reserve the right to refuse service to anyone at any time, for any reason.

    • You understand that your content (excluding credit card details) may be transferred unencrypted over various networks. Credit card information is always encrypted during transfers.

    • You agree not to copy, resell, or exploit any portion of the Service or website content without written permission from us.

    3. Accuracy, Completeness, and Timeliness of Information

    • We do not guarantee that information on this site is accurate, complete, or up-to-date.

    • Content on this site is for general informational purposes only and should not be relied upon as the sole basis for decision-making.

    • We may update the site’s content at any time but are not obligated to do so.

    4. Modifications to the Service & Pricing

    • Prices for our products are subject to change without notice.

    • We reserve the right to modify or discontinue services at any time, without liability to you or any third party.

    5. Products & Services

    • Some products or services may be available exclusively online and may have limited quantities.

    • We strive to display product colors and images accurately, but we cannot guarantee that your screen’s display will be exact.

    • We reserve the right to limit sales to individuals, regions, or jurisdictions at our discretion.

    • We do not guarantee that the quality of any product, service, or information will meet your expectations, nor that errors in service will be corrected.

    6. Accuracy of Billing & Account Information

    • We reserve the right to refuse any order placed with us.

    • We may limit or cancel orders placed under the same account, credit card, billing, or shipping address.

    • If we make changes or cancel an order, we may attempt to notify you via the email or billing address provided.

    • You agree to provide current, complete, and accurate purchase information and to update account details as necessary.

    7. Third-Party Tools & Links

    • We may provide access to third-party tools without monitoring or input from us.

    • You acknowledge that these tools are provided “as is” and “as available” without warranties or liability.

    • Some links on our site may direct you to third-party websites, for which we are not responsible in terms of content, accuracy, or policies.

    8. User Comments, Feedback & Submissions

    • Any comments, suggestions, or creative ideas submitted to us may be used for any purpose without restriction or compensation to you.

    • We do not monitor all user-submitted content but reserve the right to remove content that violates these Terms.

    • You may not use a false email address or mislead us or third parties regarding content origins.

    9. Personal Information

    Your submission of personal information through the store is governed by our Privacy Policy. View it [here].

    10. Errors, Inaccuracies & Omissions

    • We reserve the right to correct errors or omissions in product descriptions, pricing, promotions, shipping charges, and availability.

    • We are not obligated to update or clarify information, except as required by law.

    11. Prohibited Uses

    You may not use our site or services to:

    • Violate laws or regulations.

    • Infringe on intellectual property rights.

    • Harass, defame, or discriminate against others.

    • Spread malware, spam, or misleading information.

    • Attempt to hack or interfere with the security of our services.

    We reserve the right to terminate your access if you engage in prohibited activities.

    12. Disclaimer of Warranties & Limitation of Liability

    • We do not guarantee that your use of our service will be uninterrupted, timely, or error-free.

    • Our service and all products are provided "as is" and "as available" without any warranty of merchantability, fitness for a particular purpose, or non-infringement.

    • In no case shall Noble Hardwoods, its owners, employees, or affiliates be liable for any direct, indirect, incidental, punitive, or consequential damages related to your use of our services or products.

    13. Governing Law

    These Terms of Service and any disputes related to them shall be governed by and construed under the laws of the United States.

    14. Changes to Terms of Service

    We reserve the right to update or modify these Terms at any time. Continued use of our website or services after any updates constitutes acceptance of those changes.

    15. Contact Information

    For questions about these Terms of Service, you can contact us at:

    noblehardwoodshq@gmail.com
    Noble Hardwoods, 275 N. 700 E., American Fork, UT 84003
    www.noblehardwoods.studio